Mittal's Apparels Return, Refund, and Exchange Policy
1. Exchange Assurance & Quality Guarantee Policy
Policy Focus: Exchange Assurance for sizing and a strict Quality Guarantee for defects. We enforce a NO REFUNDS policy for change of mind.
A. Exchange Assurance (Limited & Location-Specific)
| Customer Location | Policy | Details |
| Bokaro, Jharkhand (Local Customers) | 7-Day Size Exchange: One-time exchange for a different size of the same product, subject to stock. | The item must be reported within 7 days of delivery and brought back to your delivery address for our team pickup on the agreed date. |
| All Other Cities/States in India | FINAL SALE for Size/Fit: NO EXCHANGE IS AVAILABLE for size, fit, color, or change of mind. | Customers must verify the size chart carefully before purchase. |
B. Quality Guarantee & Mandatory Refund Conditions
A refund is ONLY possible if Mittal's Apparels made an error in the fulfillment or quality of the product, as mandated by Indian law.
| If You Receive... (Seller Error ONLY) | Remedy & Pickup Procedure |
| Defective / Damaged / Misrepresented | Replacement or Refund. We are legally bound to accept the product back. The process depends on your location: |
| Location | Pickup & Refund Process |
| Bokaro, Jharkhand | FREE LOCAL PICKUP: Our team will inspect and collect the defective item from your original delivery address. |
| All Other Cities/States | CUSTOMER SELF-SHIP: The customer must safely self-ship the item back to our address after receiving approval. |
Refund Conditions (Applies to all Approved Cases):
Inspection Required: The refund is processed ONLY AFTER the product is received and passes a mandatory final quality inspection at our Bokaro facility.
Refund Method: All refunds (product price + return courier cost for verified defects) are processed ONLINE to the original payment source (Card, UPI, etc.) within 7-10 business days after successful inspection.
Delivery Charge Exclusion: The original delivery/shipping charges paid by the customer are NON-REFUNDABLE in all circumstances.
C. Non-Eligible Items (Final Sale)
We will reject any attempt for exchange or refund for:
Any apparel showing signs of use, washing, perfumes, or odors.
Any item with missing or detached tags/labels.
Undergarments, Lingerie, Swimwear, and Socks (due to hygiene).
2. Shipping and Payment Policy
A. Payment Terms (Mandatory Term)
| Customer Location | Payment Options Available | Key Term |
| Bokaro, Jharkhand | Cash on Delivery (COD) and Online Pre-Payment. | COD available due to local service advantage. |
| All Other Cities/States in India | Online Pre-Payment ONLY. (Card, UPI, Net Banking). | STRICTLY NO CASH ON DELIVERY. Orders placed with COD outside Bokaro will be automatically cancelled. |
B. Delivery and Fulfillment
Fulfillment: Orders are shipped within 2-3 business days from our location using external courier shops/services.
Risk of Loss: The risk of loss or damage transfers to the customer once the order is handed over to the courier service. We are not responsible for courier performance.
3. Mandatory Contact & Grievance Disclosure
| Category | Details |
| Legal Entity Name | Mittal's Apparels |
| Customer Care & Grievance Officer | name: keshav email: mittalsapparell@gmail.com Contact Form: Available on the "Contact Us" page. |
| Grievance Resolution Timeline | Complaint acknowledgment within 48 hours. Full resolution within 1 month (30 days) of receipt. |