Privacy Policy
Mittal's Apparells Privacy Policy
Last Updated: 5\10\25 bussiness Location: Bokaro, Jharkhand, India
1. Introduction
Mittal's Apparels ("We," "Us," "Our") is committed to protecting your privacy. This policy explains how we collect, use, and handle your information collected via our website and through your interactions with us. By using our Site and services, you explicitly consent to the collection and processing of your data as described herein.
2. Information Collected
We collect information necessary to fulfill your orders and operate our e-commerce business.
| Data Category | Purpose & Legal Basis (Explicit Consent) |
| Contact Data (Name, Email, Phone) | Fulfilling orders, responding to inquiries submitted via the Contact Form, and post-sale customer support. |
| Shipping Data (Address, Pincode) | Facilitating delivery of products through our chosen shipping partners. |
| Transaction Data (Products purchased, payment method) | Processing payments, managing returns/refunds, and maintaining required financial records. |
| Technical Data (IP Address, Browser) | To secure our Odoo-based website, ensure proper functioning of the shopping cart, and for basic analytics. |
3. Use and Disclosure of Personal Data
We will only use your Personal Data for the following defined purposes and disclose it only to essential third parties:
Order Fulfillment: Sharing your Name, Address, and Phone Number with our shipping/logistics partners to deliver your apparel.
Payment Processing: Sharing necessary transaction details with the payment gateway integrated into the Odoo platform to complete your purchase.
Legal Obligation: Disclosing information to government authorities (including tax, consumer forums, or law enforcement) if required by Indian law.
4. Your Rights and Grievance Redressal
As a customer in India, you have rights under the Consumer Protection Act, 2019.
Contact Information: All queries, complaints, and requests regarding your data or a purchase must be initiated via the Contact Form available on our website or directly via our primary email: wrengojo1@gmail.com
Grievance Mechanism (Mandatory Disclosure): We acknowledge the receipt of any consumer complaint within 48 hours and aim to resolve all complaints within one month (30 days) from the date of receipt, as mandated by the E-Commerce Rules, 2020.
Retention: We retain data for as long as necessary for the purpose for which it was collected and for a minimum of 8 years to comply with Indian tax and regulatory requirements, even after your customer relationship ends.
5. Security and Jurisdiction
We use the security features provided by our Odoo service provider. All disputes related to data privacy shall be subject to the exclusive jurisdiction of the courts in Bokaro, Jharkhand, India.
Frequently asked questions
Here are some common questions about our company.
At Mittal’s Apparels, we believe shopping should be simple, affordable, and reliable. We bring you a curated range of apparel and home furnishing products with services designed to make your experience smooth and worry-free.
1. Reselling of Apparel & Home Furnishings
We source and resell a wide variety of stylish clothing and home furnishing products, offering you quality and value at competitive prices.
2. Pan-India Delivery
We deliver across India through trusted courier partners. For our customers in Bokaro, we offer free delivery, making your shopping even more convenient.
3. Flexible Payment Options
Shop your way with multiple payment choices, including secure online payment methods and Cash on Delivery (COD) for added convenience.
4. Easy Exchange Service (Bokaro Only)
Customer satisfaction matters to us. That’s why we offer a 7-day product exchange policy within Bokaro for items with defects or incorrect deliveries.
5. Customer Support & Assistance
From placing your order to tracking delivery and handling exchanges, our support team is here to help every step of the way.
6. Exclusive Updates & Offers
Stay connected with Mittal’s Apparels to enjoy the latest arrivals, exclusive deals, and special promotions, right to your inbox.
We’re here to help! If you have any questions about your order, delivery, exchanges, or our products, you can reach Mittal’s Apparels Customer Support through the following:
✉️ Email Support: wrengojo1@gmail.com
🕒 Support Hours: Monday – Saturday, 10:00 AM to 7:00 PM
For faster responses, please include your Order ID and Registered Mobile Number when contacting us.
Customers in Bokaro can also request assistance for exchanges through direct phone or WhatsApp.
At Mittal’s Apparels, we want you to be happy with your purchase. Since we are a growing business, our policy is designed to keep things simple, fair, and transparent.
1. Returns
Returns are available only within Bokaro.
Customers outside Bokaro are not eligible for returns.
2. Exchanges
Products may be exchanged within 7 days of delivery if they are:
Damaged during delivery,
Defective, or
Incorrectly delivered (wrong size, color, or product).
Exchanges are subject to stock availability.
3. Conditions for Exchange
The item must be unused, unwashed, and in its original packaging with tags intact.
Proof of purchase (invoice/order ID) is required.
Exchange requests can be raised by contacting our customer support team.
4. Refunds
We do not offer cash refunds.
Shipping charges are non-refundable under all circumstances.
Customers in Bokaro can opt for product exchange only.
5. Non-Returnable Items
Innerwear, swimwear, clearance/sale items, and custom products cannot be exchanged or returned.